Frequently Asked Questions
Everything you need to know about your EXCLUSIVE shopping experience.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return policy for fashion items?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our Returns Portal to start your request.
Do you offer international shipping?
Yes, EXCLUSIVE ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as fit may vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are your products ethically sourced?
At EXCLUSIVE, we are committed to sustainability. We partner only with manufacturers who adhere to fair labor practices and utilize high-quality, eco-friendly materials.